🐞 Why you need a tool like Jira

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When software development gets complicated, relying on “do-it-yourself” methods only leads to chaos, errors, and frustration. Luckily, there are tools designed specifically to put things in order, track every report and work professionally. 

In this article we discover why it is convenient to use an issue tracking system and why Jira is one of the most powerful (with a free plan!) solutions even for freelancers and small teams.

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👉 The chaos of reports managed “by hand”

Those who work in software development, even in small teams or as freelancers, know that bug and anomaly reports arrive in every form and from every direction: an email from the client, a message on WhatsApp, a comment in a meeting, a ticket on the management system, a note written on a loose sheet of paper.

At first, this “artisanal” management may seem tolerable. But it doesn't take much to find yourself in a vortex of confusion:

  • The details of the problem can no longer be found: "What did that email the customer wrote me three days ago say?"

  • It is not known whether something has already been resolved or is still to be do

  • Same anomaly reported by multiple sources, but with different details

  • No order of priority, no tracking: just an increasingly long and difficult to manage mental list

  • Errors that repeat themselves, because the cause and the previous solution have never been well documented

In the long run, this approach leads to wasted time, inefficiencies, and above all avoidable stress. You don't work better or faster. And customers start to lose trust.


🧭 The need: order, traceability and collaboration

What is needed is structure the work. Each report should be:

  • Logged in a centralized and always accessible

  • Documented with all useful information (environment, steps to reproduce, screenshots, etc.)

  • Classified by priority, impact, category

  • Assigned to those who need to work on it

  • Tracked over time, with a status that clearly indicates its progress

  • Possibly linked to a code commit, a pull request or a release

All this cannot be done with generic tools such as emails, Excel spreadsheets or voice messages. You need a tool designed specifically to track activities. You need an Issue Tracker.


🎯 The Solution: Issue Tracking Tools

Issue Trackers are platforms designed to help teams and developers manage:

  • Bugs and Anomalies

  • Development Tasks

  • Feature Request

  • QA and Testing

  • Release Flows

Each task is logged as a ticket, with a status, priority, detailed description, attachments, comments and a complete history.

Of all the tools available, one of the most complete and widespread is undoubtedly Jira.


🚀 Jira: the gold standard for ticket management

What is Jira

Jira is a software developed by Atlassian, initially designed for bug tracking, but later evolved into a complete system for managing software projects (and beyond). It is used today by millions of developers and teams around the world, both in enterprise and freelance contexts.

Jira stands out for its flexibility, depth of configuration, and native integration with other essential tools for developers: Git repositories, CI/CD, documentation, support tools, and so on.


🧩 Jira's Key Features

Here's what Jira lets you do, even on the free plan:

1. 📋 Create structured tickets

Each ticket is a issue, with:

  • title and description

  • tags and priority

  • assignee

  • status (customizable)

  • attachments, comments, historical activities

2. 🌀 Define Workflows

You can create a custom schema with typical states of a bug or feature lifecycle:

  • To be analyzed → In progress → In testing → To be released → Resolved

Each state can have rules, automatic triggers, or constrained transitions.

3. 📊 Visualize work with boards

You can use Kanban or Scrum views, dragging tickets from one state to another. It's an intuitive way to keep an eye on everything that's going on.

4. 🔁 Automate repetitive tasks

With the integrated automation engine you can for example:

  • Send notifications when a ticket enters a state

  • Automatically assign based on priority

  • Automatically close tickets inactive

5. 🔗 Link code, PR, commit

Jira integrates with GitHub, GitLab, Bitbucket: you can link each ticket to a specific commit or pull request. This makes the connection between an issue and its fix in the code transparent.


🧑‍💻 Practical example: Managing an issue with Jira

  1. Report: You receive an email with a bug. Copy the details and create a new issue on Jira.

  2. Classification: set priority to “High”, add tags “bug”, “frontend”.

  3. Assignment: You self-assign the ticket or forward it to a teammate.

  4. Development: The ticket goes from To Do to In Progress. Write the fix.

  5. Code Link: Commit with a message that includes the ticket code (KEY-123: fixed header alignment on mobile)

  6. Test: Once pushed, the ticket goes to “In QA” or “To be tested”.

  7. Ready: once the tests have been passed, the ticket can move to the "To be released" status.

  8. Release: The ticket is released to production and you can file it as “Resolved”.


💸 Pricing: How much does Jira cost?

Jira has a very affordable free plan generous, perfect for those who work alone or in small teams.

✅ Free Plan

  • Up to 10 users

  • 2 GB storage

  • Workflow, boards, automations (up to 100/month)

  • Integrate with GitHub, Bitbucket, Slack, etc.

  • No credit card required

It's more than enough to professionally manage the activities of a freelancer or a micro-team.

💼 Paid Plans (at a Glance)

  • Standard: from $7.75/user/month → plus storage, advanced permissions, support and logs.

  • Premium: from $15.25/user/month → unlimited automations, advanced monitoring, sandbox.

  • Enterprise: designed for companies with hundreds of users.


🧠 Conclusion: why use Jira (especially if you're a freelancer)

Using Jira it's not a luxury: it's a change of mentality. It means:

✅ Bring order to work
✅ Work with clarity and traceability
✅ Avoid wasting time
✅ Be professional, even if you're alone
✅ Communicate better with the customer or team
✅ Document everything to improve and reuse solutions

And with a plan completely free that offers everything you need to get started, there is really no excuse to keep managing bugs via WhatsApp or with post-its.



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